Renew my license and your website 404-ed?

Purchasing or Upgrading
1

Hi:

Just tried to renew my ultimate version license, but upon payment is complete the website redirected back to an invalid 404 URL: https://cpanel.safecharge.com/lib/demo_process_request/response.php

2

Emailed VMPSoft support with more details

3

I have no idea what your URL means because we use payproglobal.com as payment system instead of safecharge.com and your order was successfully completed.

4

I selected Alipay as a payment method, maybe alipay redirects to safecharge?

Anyway, PayPro Global did confirm my payment, but I didn’t receive download link from VMPSoft, and sending an email to your side results in:

This is the mail system at Proton Mail.

####################################################################
# THIS IS A WARNING ONLY.  YOU DO NOT NEED TO RESEND YOUR MESSAGE. #
####################################################################

Your email could not be delivered for more than 12 hour(s).
See below for the delivery error.

It will be retried until it is 2 day(s) old.
If still not successfully delivered by then, our system will stop retrying and send you a bounce email.

The most common reason for delayed email is unreachable recipient mail server.
Learn more about delivery errors in our knowledge base: https://proton.me/support/smtp-errors
\
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<<info@vmpsoft.com>>: conversation with mail-s30.1gb.ru[81.176.226.56] timed out
while performing the EHLO handshake

----------------------------------------------
message/delivery-status
----------------------------------------------
Reporting-MTA: dns; mail-02.mail-europe.com
X-Postfix-Queue-ID: 4bQjH90vJ9z5vNP
X-Postfix-Sender: rfc822; *********
Arrival-Date: Mon, 23 Jun 2025 09:20:37 +0000 (UTC)

Final-Recipient: rfc822; <info@vmpsoft.com>
Original-Recipient: rfc822;<info@vmpsoft.com>
Action: delayed
Status: 4.4.2
Diagnostic-Code: X-Postfix; conversation with mail-s30.1gb.ru[81.176.226.56]
timed out while performing the EHLO handshake
Will-Retry-Until: Wed, 25 Jun 2025 09:20:37 +0000 (UTC)
5

Hello?

6

Please provide us another contact email via PM because proton is blocked in our country.