What I need is not to return the order. What I need is the solution. What you mean now is that you are not going to deal with this problem. Is it right to choose a negative refund?
We have already wrote that we can’t fix bugs in antiviruses and offered you to contact their support directly, but it seems you didn’t accept this “solution”. In this case your order will be refunded soon and all your topics will be closed immediatelly.
Good luck with other protector!